Frequently Asked Questions
Do you speak English?
Yes — Pui communicates in English over WhatsApp in writing. Her spoken English is functional, so we use a visual process: you align on your design through reference images before the visit, and everything is mapped and approved on your face before we begin. The language barrier is handled before you ever sit down.
Does it hurt?
Most clients describe it as mild discomfort rather than pain — a light scratching sensation. We use numbing throughout to keep you comfortable. Brows and eyeliner are very manageable; lips can feel slightly more sensitive but are still well tolerated.
How long does PMU last?
Typically 1–3 years depending on your skin type, lifestyle, sun exposure, and the technique. Oily skin and sun fade pigment faster. Most clients return every two years for a refresh — which is exactly what our pricing is built around.
Do I need a second session?
Not as a rule. Your price is for one complete session, and most clients are happy after their first visit. A perfecting touch-up can add longevity if you'd like it, but it's optional — and if any area fades while it heals, our guarantee covers a correction at no extra cost.
Is the consultation free?
Your consultation on WhatsApp is free — share your reference photos and questions, and we'll align on your design before you book. The in-person design and mapping is included in every booked session.
Because we're appointment-only with limited slots, we can't offer free drop-in consultations at the studio. A standalone in-person consultation, without a booked session, is available at half the treatment price.
How do I book?
Everything starts on WhatsApp. Message us, share your reference photos and preferred dates, and we'll align on your design and confirm a slot. Our base daytime slots are 9:30, 11:30, 13:00 and 16:00, by appointment only — and we can sometimes open earlier or later times (such as early morning or evening), so just ask.
Can I get this done while visiting Bangkok?
Absolutely — we work with travelers all the time. Message us before you arrive so we can do the design consultation in advance. Travelers also get our healing guarantee extended to three months.
Is it safe?
Yes, and we're fully transparent about it. Needles are single-use and opened in front of you, pigments are EU REACH compliant and MRI safe (SDS on request), and Pui is PhiBrows certified with 5,000+ procedures. Our Safety page covers everything in detail.
What does it cost?
Brows, lip blush, and eyeliner each start at 4,900 THB; combo brows are 5,900 THB. The price you're quoted is the price you pay — no hidden fees and no tourist markup. Full pricing is on the Services page.
Still have a question?
Ask us anything on WhatsApp before you book — we're happy to help.